This city's IT department has hired a contractor to help out on the help desk for a few months, and that's surfacing some longstanding problems, reports a pilot fish on the inside.

"The contractor is backfilling for a help desk technician," fish says. "He will be here for two to six months. HR wants to give him a Visitor badge instead of a real ID.

"HR and the parking manager also want him to park in visitor parking and pull a ticket that IT has to validate every day -- twice if he leaves for lunch."

IT management points out that this is silly and there must be a better way than adding extra time (and cost) to the contractor's work day to get parking validation.

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